Maximize your financial efficiency with Zoho CRM Pricing comparison with Features
Keep your business GST compliant. Switch to smart accounting software.
SALES FORCE AUTOMATION
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Leads | Yes | Yes | Yes | Yes | Yes |
| Contacts | Yes | Yes | Yes | Yes | Yes |
| Accounts | Yes | Yes | Yes | Yes | Yes |
| Deals | Yes | Yes | Yes | Yes | Yes |
| Tasks, events, call log, and notes |
Yes | Yes | Yes | Yes | Yes |
| CRM views | Yes | Yes | Yes | Yes | Yes |
| Sales forecasting | – | Yes | Yes | Yes | Yes |
| BCC dropbox for |
– | Yes | Yes | Yes | Yes |
| Email insights | – | Yes | Yes | Yes | Yes |
| Macros | – | – | Yes | Yes | Yes |
| Multiple currencies |
– | Yes | Yes | Yes | Yes |
| Contextual custom related lists |
– | – | – | Yes | Yes |
| SalesSignals | – | – | – | Yes | Yes |
| Custom signals | – | – | Yes | Yes | Yes |
| Custom signals | – | – | – | Yes | Yes |
| Advanced filters | Yes | Yes | Yes | Yes | Yes |
| Scoring rules | – | 10 fields/module | 20 fields/module | 30 fields/module | 50 fields/module |
| Scoring rules | – | – | Yes | Yes | Yes |
| Reminders | – | Yes | Yes | Yes | Yes |
| Email parser | – | – | – | Yes | Yes |
| Email Association with Deals |
– | – | Yes | Yes | Yes |
| Wizards | – | – | – | Yes | Yes |
| Multiple Pipelines | – | Yes | Yes | Yes | Yes |
PRODUCT CUSTOMIZATION
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Page customization |
Yes | Yes | Yes | Yes | Yes |
| Rename tabs | Yes | Yes | Yes | Yes | Yes |
| Custom fields | – | 10 fields/module | 155 fields/module | 300 fields/module | 500 fields/module |
| Picklist history tracking |
– | – | – | Yes | Yes |
| Tasks, events, call log, and notes |
Yes | Yes | Yes | Yes | Yes |
| Custom links | – | – | Yes | Yes | Yes |
| Sales forecasting | – | Yes | Yes | Yes | Yes |
| Web tabs | – | – | Yes | Yes | Yes |
| Custom modules | – | – | – | 100 modules
(2 modules/user license) |
500 modules
(5 modules/user license) |
| Custom buttons | – | – | – | Yes | Yes |
| Sandbox | – | – | – | Configuration type – 3, Configuration and Data type – 2 |
Configuration type – 7, Configuration and Data type – 3 |
| Page layouts | – | – | – | Yes | Yes |
| Canvas view | – | – | – | 3 views/user/module | 5 views/user/module |
| Canvas Detailed View |
– | 1 view/org | 3 views/org | 5 views/org | 25 views/org |
| Layout Rules | – | – | – | Yes | Yes |
| Validation Rules | – | – | 5 rules/layout | 10 rules/layout | 25 rules/layout |
| Subforms | – | – | – | Yes | Yes |
| Translations | – | – | – | Yes | Yes |
| Custom list views | 5/module | 50/module | Unlimited | Unlimited | Unlimited |
| Tab groups | – | Yes | Yes | Yes | Yes |
AUTOMATION & PROCESS MANAGEMENT
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Workflow Rules | Yes | Yes | Yes | Yes | Yes |
| Approval Process | – | – | – | Yes | Yes |
| Schedules | – | – | – | Yes | Yes |
| Active Blueprints | – | – | 3 | 50 | 100 |
| Tasks, events, call log, and notes |
– | – | 1/action 50,000 calls/day or 100 calls/user license/day Limit applicable for the org. (whichever is lower) |
1/action 500,000 calls/day or 500 calls/user license/day Limit applicable for the org. (whichever is lower) |
1/action 1,000,000 calls/day or 1000 calls/user/day Limit applicable for the org. (whichever is lower) |
| Email Notifications per day (whichever is lower) |
50 emails/user license, 150 emails/day(whichever is lower) |
100 emails/user license, 5,000 emails/day(whichever is lower) |
200 emails/user license, 10,000 emails/day |
500 emails/user license, 25,000 emails/day (whichever is lower) |
1,000 emails/user license, 50,000 emails/day (whichever is lower) |
| Review Process | – | – | – | Yes | Yes |
| CommandCenter | – | – | – | Yes | Yes |
PREDICTION AND ARTIFICIAL INTELLIGENCE (ZIA)
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Data Enrichment | – | – | – | Yes | Yes |
| Conversational AI | – | – | – | Yes | Yes |
| Zia Reminder | – | – | – | Yes | Yes |
| Best time to contact |
– | – | – | Yes | Yes |
| Zia Intelligence for Automation |
– | – | – | Yes | Yes |
| Prediction Builder | – | – | – | 2 Prediction models/Org | 20 Prediction models/Org |
| Assignment suggestion by Zia |
– | – | – | Yes | Yes |
| Workflow suggestions by Zia |
– | – | – | Yes | Yes |
| AI for emails | – | – | – | Yes | Yes |
| Recommendation engine |
– | – | – | 1 recommendation model/Org |
10 recommendation models/Org |
| Image Validation | – | – | – | 1 rule/Org | 20 rules/Org |
| Recommendations Notifications |
– | – | – | 5 Notifications/Configuration |
5 Notifications/Configuration |
REPORTS
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Standard reports | Yes | Yes | Yes | Yes | Yes |
| Custom reports | – | 100 | Unlimited | Unlimited | Unlimited |
| Schedule reports | – | Yes | Yes | Yes | Yes |
ANALYTICS AND MEASUREMENT
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Charts | – | Yes | Yes | Yes | Yes |
| KPI | – | Yes | Yes | Yes | Yes |
| Funnels | – | – | – | Yes | Yes |
| Target Meter | – | – | – | Yes | Yes |
| Comparator | – | – | – | Yes | Yes |
| Cohorts | – | – | – | Yes | Yes |
| Quadrants | – | – | – | Yes | Yes |
| Zone | – | – | – | Yes | Yes |
| Standard dashboards |
– | Yes | Yes | Yes | Yes |
| Custom dashboards |
– | 10 Dashboards | Unlimited | Unlimited | Unlimited |
| Webform Analytics |
– | – | – | Yes | Yes |
| Webform A/B Testing |
– | – | – | Yes | Yes |
| Zoho CRM Analytics Mobile App |
– | Yes | Yes | Yes | Yes |
| Analytics – Enhancements in Anomaly Component with notifications in Zia |
– | – | – | Yes | Yes |
| Workflow reports | – | – | – | Yes | Yes |
SOCIAL
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Enrich data with Twitter profile |
– | Yes | Yes | Yes | Yes |
| Enrich data with Facebook profile |
– | Yes | Yes | Yes | Yes |
| Social tab | – | Yes | Yes | Yes | Yes |
| Automated Lead Generation from social media |
– | Yes | Yes | Yes | Yes |
| Social interaction with leads/contacts |
– | Yes | Yes | Yes | Yes |
| Social Lite | – | Yes | Yes | Yes | Yes |
MARKETING AUTOMATION
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Email templates | 10 | 100 | Unlimited | Unlimited | Unlimited |
| Email opt-out | Yes | Yes | Yes | Yes | Yes |
| Mass email | – | Yes | Yes | Yes | Yes |
| Email relay | – | – | Yes | Yes | Yes |
| Email Authentication |
Yes | Yes | Yes | Yes | Yes |
| Marketing campaigns |
– | Yes | Yes | Yes | Yes |
| Marketing Attribution |
– | – | – | Yes | Yes |
| Customer segmentation |
– | – | – | Yes | Yes |
| Auto-responders | – | – | – | Yes | Yes |
| Zoho CRM for Google Ads |
– | – | Yes | Yes | Yes |
WEB FORMS
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Web-to-lead form | 1 form/module | 5 form/module | 10 form/module | 20 form/module | 100 form/module |
| Web-to-contact form |
1 form/module | 5 form/module | 10 form/module | 20 form/module | 100 form/module |
| Web-to-case form | – | – | Yes | Yes | Yes |
| Notify owner | – | Yes | Yes | Yes | Yes |
TEAM COLLABORATION
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Motivator | – | – | Yes | Yes | Yes |
| Calendar | Yes | Yes | Yes | Yes | Yes |
| Calendar sync through CalDAV |
– | Yes | Yes | Yes | Yes |
| Calendar Booking | – | Yes | Yes | Yes | Yes |
| Status updates | Yes | Yes | Yes | Yes | Yes |
| Direct messages | Yes | Yes | Yes | Yes | Yes |
| Attach files to feeds |
Yes | Yes | Yes | Yes | Yes |
| Follow-up rules | Yes | Yes | Yes | Yes | Yes |
| Groups for team collaboration |
– | Yes | Yes | Yes | Yes |
| Tagging | – | Yes | Yes | Yes | Yes |
INVENTORY MANAGEMENT
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Products | – | – | Yes | Yes | Yes |
| Price books | – | – | Yes | Yes | Yes |
| Sales quotes | – | – | Yes | Yes | Yes |
| Sales orders | – | – | Yes | Yes | Yes |
| Invoices | – | – | Yes | Yes | Yes |
| Vendors | – | – | Yes | Yes | Yes |
| Purchase orders | – | – | Yes | Yes | Yes |
USER PORTAL
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Portals | – | – | – | Yes | Yes |
DOCUMENT LIBRARY
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Folder sharing | Yes | Yes | Yes | Yes | Yes |
| Attach documents | Yes | Yes | Yes | Yes | Yes |
| File versioning | Yes | Yes | Yes | Yes | Yes |
| Reviews | Yes | Yes | Yes | Yes | Yes |
FILE STORAGE
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Free storage/org | 1 GB | 1 GB | 1 GB | 1 GB | 5 GB |
| Free storage/user license |
– | 512 MB | 512 MB | 1 GB | 1 GB |
| Additional file storage |
– | ₹240/month/5GB | ₹240/month/5GB | ₹240/month/5GB | ₹240/month/5GB |
DATA ADMINISTRATION
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| 1-200 USERS | |||||
| Data storage | 5,000 records (10 MB) |
100,000 records (200 MB) |
10 GB (5M records approx) |
10 GB (5M records approx) | 10 GB (5M records approx) |
| Additional Storage per user license |
– | – | 20 MB | 50 MB | 100 MB |
| Additional Storage per user license |
– | – | ₹240/100 MB | ₹240/100 MB | ₹240/100 MB |
| ABOVE 200 USERS | |||||
| Data storage | 5,000 records (10 MB) |
100,000 records (200 MB) |
10 GB (5M records approx) |
15 GB (7.5M records approx) | 30 GB (15M records approx) |
| Additional Storage per user license |
– | – | 20 MB | 50 MB | 100 MB |
| Additional Storage per user license |
– | – | ₹120/100 MB | ₹120/100 MB | ₹120/100 MB |
| Import data (per batch) |
1000 records | 10,000 records | 20,000 records | 30,000 records | 50,000 records |
| Export module data |
Yes | Yes | Yes | Yes | Yes |
| Free Data backup | – | 2 backups/month | 2 backups/month | 2 backups/month | 4 backups/month |
| Additional Data backup |
₹690/request | ₹690/request | ₹690/request | ₹690/request | ₹690/request |
| De-duplicate data | – | – | Yes | Yes | Yes |
| Import history | Yes | Yes | Yes | Yes | Yes |
SECURITY ADMINISTRATION
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Profiles | Yes | Yes | Yes | Yes | Yes |
| Organizational hierarchy (Roles) |
Yes | Yes | Yes | Yes | Yes |
| Reporting Hierarchy |
– | – | – | Yes | Yes |
| Field-level security |
– | – | Yes | Yes | Yes |
| Data sharing rules | – | – | – | 15 rules/module | 15 rules/module |
| Groups | – | 20 | 30 | 50 | 250 |
| Record-level sharing |
– | – | – | Yes | Yes |
| Data Encryption (EAR) |
– | – | – | Yes | Yes |
| Territory management |
– | – | – | 150 territories | 250 territories |
| Audit Logs | – | Yes | Yes | Yes | Yes |
| Allowed IPs | – | Yes | Yes | Yes | Yes |
| GDPR Compliance | Yes | Yes | Yes | Yes | Yes |
| Multiple Organization Support |
Yes | Yes | Yes | Yes | Yes |
DEVELOPER TOOLS
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Client Scripts | – | – | – | Yes | Yes |
| Mobile SDK | – | – | – | Yes | Yes |
| Web Apps SDK | – | – | – | Yes | Yes |
| Widgets | – | – | Yes | Yes | Yes |
| API | 5,000 credits/day/org |
100,000 credits/day/org |
500,000
credits/day/org |
1,000,000 credits/day/org (1000/user license). |
Unlimited credits/day/org (2000/user license). |
| Functions | – | – | – | 200,000 credits/day/org (500/user license). |
Unlimited credits/day/org (1000/user license). |
ADD-ONS & INTEGRATIONS
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Online Meetings | – | Zoom, GoToMeeting, Zoho Meeting and12 others | |||
| Telephony and PBX |
– | Ring.io, Amazon Connect, Zoho PhoneBridge and106 others | |||
| Team Collaboration |
– | Slack, Teams, Zoho Cliq and9 others | |||
| Office Productivity | – | Zapier, Trello and26 others | |||
| Storage | – | Google Drive, Dropbox, Zoho Workdrive and4 others | |||
| Analytics | – | Zoho Analytics, Google Analytics, dotConnect and10 others | |||
| Email Marketing | – | Mailchimp, Zoho Campaigns and4 others | |||
| Customer Service | – | Zendesk, Zoho Desk and15 others | |||
| Finance | – | PayPal, Quickbooks, Pay U and18 others | |||
| Business Operations |
– | Amazon Seller Central and15 others | |||
| Website visitor tracking |
Yes | Yes | Yes | Yes | Yes |
| Maps and route planning |
– | Yes | Yes | Yes | Yes |
INTEGRATION WITH MICROSOFT
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Plug-in for Microsoft Outlook |
– | – | Yes | Yes | Yes |
| Integration with Microsoft 365 |
– | Yes | Yes | Yes | Yes |
INTEGRATION WITH GOOGLE WORKSPACE
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Zoho CRM contextual gadget for Gmail |
– | Yes | Yes | Yes | Yes |
| Export events to Google Calendar |
– | Yes | Yes | Yes | Yes |
| Export to Google Tasks |
– | Yes | Yes | Yes | Yes |
| Zoho CRM web forms for Google Sites |
1/module | 10/module | 20/module | 50/module | 100/module |
| Synchronize Google Calendar |
– | Yes | Yes | Yes | Yes |
| Synchronize Google Contact |
– | Yes | Yes | Yes | Yes |
SUPPORT
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Basic | Yes | Yes | Yes | Yes | Yes |
| Classic | – | Yes | Yes | Yes | Yes |
| Premium | Paid | Paid | Paid | Paid | Paid |
| Enterprise | Paid | Paid | Paid | Paid | Paid |
you can connect in real time with customers and prospects, across all channels. From email to phone, live chat, and even social media. Sales Signals notifies you when a hot prospect is browsing your site
