Integrating Zoho Desk with Zoho CRM for a Unified Customer Experience
Success is defined by the customer experience in today's competitive market. The value of a company no longer depends on the quality of a product but rather on its speed, personalization, and consistency in support. Delivering this level of service requires one source of customer truth: everything in one place, where the sales and support teams work seamlessly. That's exactly what happens when you integrate Zoho Desk with Zoho CRM. Put together, they bridge sales and support into...
What is Zoho Lens? How Remote Visual Assistance is Changing Customer Support
Zoho Lens is an innovative augmented reality (AR)-powered remote assistance software that is fundamentally changing customer support. It enables businesses to provide real-time visual guidance and troubleshooting to customers or field technicians from a remote location, effectively eliminating the need for many on-site visits. Here's an overview of what Zoho Lens is and how remote visual assistance is changing customer support: What is Zoho Lens? Zoho Lens is a visual remote assistance tool that uses Augmented Reality (AR)...
Top Reasons to Switch to Zoho Workplace for a Smarter Business Workflow
Being able to work smarter rather than harder is a huge factor for every business today, and to do so, there is a need of a connected digital ecosystem that will include productivity, collaboration, and efficiency as well. With Zoho Workplace, you get a unified set of applications created for this to enhance team productivity, communication, and management of documents. The following are the major reasons that indicate the advantage of switching to Zoho Workplace for...
From Data Chaos to Clear Insights: Why Every Research Team Needs Zoho Research Studio
In today’s fast-paced business world, data is everywhere — from customer interviews and surveys to social media comments and support tickets. But collecting data is only half the story. The real challenge lies in organizing and interpreting that information to generate meaningful insights. For many research teams, this process feels like navigating through chaos — scattered notes, endless spreadsheets, and multiple tools that don’t talk to each other. That’s where Zoho Research Studio steps in —...
Zoho Partner Online vs. Freelancers: Who Should You Trust?
When it comes to implementing Zoho solutions for your business, one common question arises: Should you work with a certified Zoho Partner or hire a freelancer? Both options may look appealing, but if you’re aiming for long-term success, scalability, and reliable support, choosing a Zoho Partner Online is the smarter decision. Verified Expertise and Certification Zoho Partners are officially certified by Zoho, meaning they have undergone rigorous training, assessments, and project experience to ensure their...
Ulaa Browser by Zoho – A Comprehensive Overview
Introduction Ulaa is a privacy-friendly web browser developed by Zoho Corporation, which is better known for its suite of business and productivity applications, such as Zoho CRM, Zoho Mail, and Zoho Books. Ulaa translates to journey in the Tamil language, which signifies the browser's intent to help you embark on a secure journey that is productivity-focused and user-privacy driven. Zoho's goal was to develop Ulaa built around user data protection, productivity optimization, and a seamless browsing experience —...
The Future of Retail Payments in India: How Zoho Payments’ Hardware Launch Signals Bigger Trends
Zoho's recent foray into payments hardware — launching an all-in-one POS terminal, smart POS devices, static QR and soundboxes under the Zoho Payments brand name — is larger than a new product launch. It's a harbinger that Indian retail payments are heading into a new age: one where software platforms already resident in firms are powering downstream into physical payments, marrying point-of-sale hardware, payments rails and back-office finance tooling. Zoho made the announcement in October...
Discover Arattai Messenger: India’s Simple, Secure Messaging App
Going online is the new way of communicating nowadays, and more than ever it is important to have a messaging app that can cut through all the clutter with ease, security, and ease of use. Explore Arattai Messenger—a pure Indian, native, cross-platform chat app that connects you with friends, family, and colleagues and protects you. What Is Arattai Messenger? Arattai, meaning "casual chat" in Tamil, is a cross-platform messenger app built by Zoho Corporation. Having spent over...
Zoho Launches ‘Viora,’ an Intelligent Visual Collaboration Platform for Teams
Overview The newly introduced Viora is a next-generation, visual-first collaboration platform intended to enable teams to collaborate, brainstorm, plan, and execute ideas effortlessly in one single unified workspace. Viora, which has been specifically designed for small to medium-sized businesses (SMBs) and hybrid teams, combines whiteboarding, data visualization, and communication into an intelligent experience that reduces app-switching and enhances creativity. Key Features Unlimited Visual Canvas Viora provides an endless digital whiteboard for users to create mind maps, flow charts,...
Zoho Empowers Small Businesses with Major Upgrades to Zoho CRM and Zoho Contracts
Overview Small and medium-sized businesses (SMBs) typically struggle to manage customer relationships, contracts, and daily operations effectively because of resource constraints and multiple disparate tools. Recent enhancements to CRM and Contract Management solutions are tailored to address these specific issues—delivering enterprise-class functionality in a streamlined, affordable, and integrated tool for scaling companies. Strategic Objective The latest changes are intended to democratize advanced technology, democratizing automation, artificial intelligence, and effortless amalgamation in smaller teams that normally would not have...
