Introduction  Customer service has transformed; it’s no longer about merely closing tickets, but understanding your customers on a deeper level and becoming more proactive. With the 2025 version update, Zoho Desk announced an upgrade to include both Sentiment Analysis and Smart Tagging which leverage AI...

In a digital world, email marketing is still one of the most sought-after tools to reach out, interact with, and convert a consumer. But the marketing campaigns are not just about catchy subject lines — it is about getting the right person at the right...

In today’s business world, the most successful companies aren’t just those with the best products—they are those who put their customers at the center of everything they do. Customer-centricity is no longer a mere buzzword; it is a proven concept for growth, retention, and brand...

In today’s fast-paced business environment, automating workflows is crucial for accuracy and efficiency. Zoho Books offers webhooks that can help developers automate tasks by notifying external systems in real-time when specific events occur (e.g., invoice creation, payment received).  Here’s a step-by-step guide to setting up...

Leave and attendance tracking manually takes up time and invites mistakes. With growing business and flexible work models, streamlined resolution is a must. Zoho People, an online HR platform, makes leave and attendance tracking easy, accurate, and automated.  Streamlined Leave Management  Zoho People allows organizations...

Introduction  In a sales world where everything moves at lightning speed, it’s more imperative than ever to automate repetitive tasks and enforce consistent processes. As you are probably aware, Zoho CRM’s Blueprints and Workflow Automation have always been crucial to expediting sales cycles or enforcing...

Introduction  Project management is all about clarity and productivity and Zoho Projects continues to develop to allow teams to work smarter. In the latest 2025  update, Zoho Projects added significant functionality to the Kanban boards and task views, enabling teams to visualize their progress, prioritize...

Introduction  In a rapidly changing work environment, HR professionals need to stay current, data-driven, and informed in order to create engaged, high-performing teams. One important new feature in Zoho People 2025 is the power of the new HR Analytics Dashboard, which allows HR managers, team...

Customer experience is what will either make or break a company in this age of hyper-competition. Seconds matters when your customers are waiting for a resolution. That’s where Zoho Desk’s Automation Rules step in as a game-changer. They’re not solely about rushing things along—they’re about...

Introduction    Managing the finances of your business has always been important, perhaps now more than ever especially given the recent enhancements in Zoho Books 2025. With an enormous emphasis on automation, real-time data, and better workflows, Zoho has come out with several updates to...

With the rapid business environment nowadays, people management is more important than ever. Companies need to keep their people happy, nurture them, and make the work environment seamless. That’s where Zoho People 2025 comes in. It’s a genius AI-powered HR app that allows businesses to...

In 2025, cybersecurity has become more important than ever before for all businesses. With teams working more remotely and data being stored in the cloud, securing sensitive information is extremely important. As such, Zoho has introduced significant updates to Zoho Vault and Zoho Security Center,...