What is Zoho Lens? A Complete Overview of AR Remote Assistance

Zoho Lens is an Augmented Reality (AR)-powered remote assistance software that enables businesses to provide real-time support, troubleshooting, and guidance to customers, employees, or field technicians—without needing to be physically present at the site. It bridges the gap between remote experts and on-site personnel by using live video streaming, AR annotations, and collaboration tools, making remote problem-solving faster, safer, and more effective. 

  Key Capabilities of Zoho Lens 

Live Video Streaming 

• Field staff or customers can share their device camera view with remote experts. 
• Experts can observe the real environment in real-time and understand the issue instantly. 

AR Annotations 

• Remote experts can draw, highlight, or mark objects directly on the live video feed using AR. 

• These visual cues help guide on-site staff step by step, reducing miscommunication. 

Session Recording & Reports 

• Sessions can be recorded for training, compliance, or quality checks. 

• Detailed reports help managers track issues, resolutions, and time taken. 

Multi-Platform Support 

• Works across smartphones, tablets, and smart glasses, making it adaptable for diverse industries. 

Collaboration Features 

• Integrated voice and text chat during sessions. 

• Ability to capture snapshots, share documents, or refer to diagrams for additional clarity. 

 Business Use Cases 

• Manufacturing & Maintenance: Remote experts can guide field engineers in fixing machinery, reducing downtime. 

• Utilities & Energy: Technicians in the field can receive expert guidance on complex equipment repairs or safety checks. 

• Healthcare: Doctors or specialists can remotely assist field medical staff in diagnosing or setting up equipment. 

• IT & Telecom: Support teams can help clients set up hardware or troubleshoot network issues without sending engineers onsite. 

• Education & Training: Used for remote demonstrations, practical training, and knowledge transfer across geographies. 

Benefits of Zoho Lens 

• Reduced Operational Costs: Eliminates unnecessary travel for experts. 

• Faster Problem Resolution: Real-time AR guidance helps resolve issues quickly. 

• Improved Safety: Minimizes risks by allowing remote guidance in hazardous environments. 

• Higher Customer Satisfaction: Immediate support improves customer trust and service quality. 

• Scalability: Suitable for businesses with global operations needing remote troubleshooting capabilities. 

Why Choose Zoho Lens? 

Unlike traditional remote support tools that only rely on screen sharing, Zoho Lens adds the power of Augmented Reality, giving experts “eyes on the ground” without being physically present. It integrates seamlessly into business workflows, offers enterprise-grade security, and is part of Zoho’s trusted ecosystem of cloud applications. 

In summary: Zoho Lens transforms the way organizations deliver support by combining live video assistance with AR-powered guidance. It helps businesses become more efficient, responsive, and cost-effective, while ensuring that experts can assist from anywhere in the world.